Hello merlinnu80,
I'm Michal, and I have taken over your complaint. I have reviewed this case, and so you know, no system is 100% perfect so unfortunately sometimes errors can occur. I will contact the casino to see if I can help.
We would like to invite CasinoAvion to join the conversation.
Dear CasinoAvion,
Can you please provide some information on why the player's account is inaccessible? Are the issues only for this player or are other players affected as well?
Hello merlinnu80,
I'm Michal, and I have taken over your complaint. I have reviewed this case, and so you know, no system is 100% perfect so unfortunately sometimes errors can occur. I will contact the casino to see if I can help.
We would like to invite CasinoAvion to join the conversation.
Dear CasinoAvion,
Can you please provide some information on why the player's account is inaccessible? Are the issues only for this player or are other players affected as well?