Casino777 NL - Player has experienced a technical glitch.

Hi ,

I played with 777.NL casino … I won €100 bonus with there summer action 1 time wager .. managed to play .. and I play same numbers

31/27/0/17/5/28/29/23/20/14/ on 31/0/27 always high … i play live roulette with evolution. So I did …. 31/27 etc … when I did my bets on time .. just before the ball ends I got a message iMessage to late to put my bets and everything was gone … 31 came … next round … same 31 came .. third round came 31 …same message every time .. unbelievable.. ime always on time .. I managed to take some screenshots. I contacted the casino but they shut me down , also chat with evolution . Now they are trying to look for a answer … this is so not right . I can sent you some screenshots.. because this is a never ending story … they ask me in the beginning to put something in trust pilot , I gave 4 stars .. now 2 .. I lost my winning … so is this a case ?

its 777.NL casino

kind regards , Dave

Hi there ,

thanks for open my case ! What kind offertes information or screenshots do you want ?

kind regards , Dave

Dear Beast777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hi there,

sent you all the information I have ( if you need more let me know . 777 promised me to call before 12.00 noon today by the manager .

lets see if this going to happen , or maybe a email with information.

unfortunately they didn’t called as promised .

i sent them a polite email , they are going to sent me a mail to make a new appointment, no news about my money is yet there .

kind regards , Dave

They promised me either 19.00 or later today ( didn’t happened… so told them 09.00-10.00 tommorow morning . Preferably a email in advance if there is already any information about my lost money .

Thank you, Beast777, for all the forwarded screenshots. Could you please forward your game history too and indicate the exact times of incidents?

Hi Petronela,

sent you the information! Thanks

Hi Petronela,

sent you the information! Thanks

Thank you, Beast777, for your emails. Do I understand correctly that your bets have never been accepted (no funds were deducted or lost)?

Funds where first deduct but then back .. they where accepted .. but then suddenly the message i was to late … that’s impossible

Three times on a row … especially with high bet on 31 …. The moment the betting is open I put first the 31 /27/0/17 …. So it’s impossible that I was to late to bet … and the message was just before result 31 came

Then I tried to contact live support , I was directly cut off …

Oh and for the third time on a row they didn’t kept there promise to give me a call !!!!!!!!!!

i sent you the mail with the confirmation, also tried to confirm yesterday , but Lynn was very unhelpful for any information.

kind regards, Dave

new update !

the manager did called me …. They saw al the screenshots and they put it to the provider because i do have a case ….. we agreed to give it a couple of days …. News will be communicated by email !!!!!!!!!

so for now I need to wait ….. manager was understandable and friendly.

Thank you, Beast777, for the update. Please keep me informed about any further developments. I will be waiting patiently.

Hi Petronela,

Thanks for responding ! Hope to give information soon .

kind regards, Dave

Hi Petronela,

sent you a private message, not sure what to do ?

kind regards , Dave

Hi Petronela,

sent you a email , not sure what the etiquette is for responding from provider ? Because now it’s information only from Friday we hope ? But then there is the weekend again .

please advise .

kind regards, Dave

Please Help , they gave me €134 and ofcourse I played . But no manger called me … sent you details … so I lost more €300

Hi sent you a private message, €134

I played ( dom ass 134& but I called they got nervously 777 , Bella suddenly disappeared???

this is my fault to take €134… but legal part I will call …

still i think - 134 I got right €500-600

asked to explain .

let’s wait for BIbI

I saw your message. Do I understand correctly that you have received compensation worth €134?

Hi Petronela,

yes only €134 , I have no idea how they came with this amount ??? No explanation no nothing

Also again I have been cut off from love chat from casino Provider

I called them yesterday, a other guy took the phone , very vage … suddenly nobody could give answers … , I hope she called me today ! But ime really furious!

thanks for understanding Petronela and team .

kind regards ,Dave

Hi guys ,

again I tried to contact the casino manager , she looked disappeared , no info no nothing .

they can’t tell me anything… live chat is only saying the will inform them … I regret I accept €134 because now it looks like I agreed … but not !!!!!!!! The screenshots from the bettings are more then clear . So is this the game from the provider ? Casino .. who is responsible in this matter ?

kind regards, Dave

Can please give me a prober answer?

kind regards, Dave

They had a bonus ( the won I had ) suddenly they don’t know anything… normally answer is Friday … when I called them … they put on the phone !!! Even I played with them for real money !!!!!!!! I hope guru will react on this … sent all evidence…

please help …

Why no help ?

Still waiting for a answer?

please advise

Good morning,

unfortunately no answer from casino .

kind regards , Dave

Thank you, Beast777, for all your emails and replies. Please understand that no casino will honor your potential winnings and the refund was offered, much likely, as a goodwill gesture. If your bets have never been accepted and your funds were not deducted you are not entitled to any winnings. The whole issue might have been caused by bad Internet connection.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hi , thanks … no never had any internet problems. But thanks for the effort .

kind regards, Dave

 I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.