Casino777 BE - Player wishes to close his casino account.

casino777.be opened an account with my email address secretly without telling me. When I found out about this, I sent them emails from my email address to request to close this illegal account. They refused. They keep this account open for their own benefit. Not only that, they keep asking me to send them the copy of my personal ID, front and back page, so they can steal more from me. Be careful! Stay away from this scam company. They steal people's email address and personal ID information. They are big shameless thief!

Dear Justitia,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here)

"Self-exclusion option

Besides deposit limits, you can also request a complete self-exclusion via the Belgian Gaming Commission, which includes all online and offline Belgian gaming establishments. You can request it via https://www.gamingcommission.be/opencms/opencms/jhksweb_en/protection/forbid/free/. Once this process is completed you will be included in the Excluded Persons Information System (EPIS), a centralised system maintained by the Federal Justice department."

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Thank you so much for your help!

To answer the question (on the top left of this page), the amount is 0.

For now, I only need to close my account with casino777.be without release any of my personal information.

I have read through the EPIS site you provide to me and look through its application form. It is for helping people to fight against gambling addiction, which is not my case, and it also needs my personal information and copy of my personal ID. Therefore, it is not the option for me.

Is there any website or email address of Federal Justice department in their country to monitor and control casino's wrong doing?

I really appreciate all the works you have done for me.

Best Regards,

Justitia

Thank you, Justitia, for your reply.

I would recommend sending an email including all the relevant information to support@casino777.be. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Dear Petronela,

Thank you so much for your advise. It is very helpful. Guru is truly helping people with very kind heart.

Do you also directly contact the companies we complained (in my case, casino777.be) to tell them to face their problems?

Thank you!

Thank you very much for your kind words.

We do not contact the casino directly without informing you inside the official thread. In other words, till the complaint is switched to the casino here.

Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Petronela,

Thank you so much for your help.

It is so hard to deal with casino777.be. I do not expect this scam company to do any right thing, but I do appreciate you and Guru people's great support.

Yes, you can close this case.

Justitia

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Justitia, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru