Hello,
Thank you for contacting Casino765 Support.
It is true that during the past few months we have had a few issues with some of the games not opening on iPhone devices, but they are being worked on, and it depends on the game provider.
As for the user that has raised the complaint, I see on her account that she has deposited 25 Euros on the 25th of June. She has played with them on the 25th and the 29th, and unfortunately lost her deposited money and now has a balance of 0.8 Euros.
Attached you can find the last provider bets report for the user that clearly prove that the user was able to play and gamble all of the deposited money.
![file](https://static.casino.guru/pict/127990/mycoolimage-784700456383-1594367389778.png?imageDataId=108826×tamp=1653401113000)
Best Regards,
Casino765 Team
www.casino765.com
Hello,
Thank you for contacting Casino765 Support.
It is true that during the past few months we have had a few issues with some of the games not opening on iPhone devices, but they are being worked on, and it depends on the game provider.
As for the user that has raised the complaint, I see on her account that she has deposited 25 Euros on the 25th of June. She has played with them on the 25th and the 29th, and unfortunately lost her deposited money and now has a balance of 0.8 Euros.
Attached you can find the last provider bets report for the user that clearly prove that the user was able to play and gamble all of the deposited money.
![file](https://static.casino.guru/pict/127990/mycoolimage-784700456383-1594367389778.png?imageDataId=108826×tamp=1653401113000)
Best Regards,
Casino765 Team
www.casino765.com