Casino765 - Player’s deposits have never been credited to her casino account.

It's been 5 days now I still havent had my money put bck in my balance no one has been helpful

Dear Yvonne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"I paid with my bank card visa debit card"

Dear Yvonne,

Could you please advise if you have contacted your bank? They need to be part of the investigation. Please forward your payment receipt to petronela.k@casino.guru. Thank you in advance.

Additional comments from the player:

"Hi I've been in touch with my bank they have given me a authorization code to trace payment this is it

74831640311564859485106 will this help"

Please forward your payment receipt too. Thank you in advance.

Dear Yvonne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

If you can't upload it here, please forward your payment receipt to petronela.k@casino.guru. Thank you in advance.

Dear Yvonne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.