Casino765 - Player has requested deposit refund.

Hi I am UK player and after depositing a huge amount without a fair chance to win, the wager never count I checked this casino. I saw they can not accept UK players! Now I am sending refund request and if I don't get soon reply I am reporting them at their Licence operator. I've been tricked so no one else need to be!

Dear Ginger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"Prohibited Jurisdictions:

Curacao, United States of America, and Israel."

Additionally, I have checked with the live chat agent, please see below the transcript:

 

"Welcome to Casino765 . My name is Jessica. How may I help you?

User 1:57 PM

 Hello

Jessica 1:57 PM

 Hello how can i help you?

User 1:58 PM

 Could you please tell me if you accept players from United Kingdom?

Jessica 1:58 PM

 Yes we do!

User 1:59 PM

 Thank you very much.

Jessica 1:59 PM

 You are Welcome!"

 

Could you please clarify by who you’ve been advised that the casino doesn’t accept players from United Kingdom? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ginger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.