Casino765 - Player has been trying to close his account for more than a week.

Avoid this casino I have tried to exclude my account for over a week and no response from emails and live chat never connects in my opinion this casino is a scam artist that preys on vulnerable gambling addicts so please please please avoid this casino

Dear Joseph,

Thank you very much for submitting your complaint and sharing your experience with other players. I’m sorry to hear about your negative experience. Could you please clarify if you have tried to simply close your account for a certain period or to self-exclude yourself from the casino permanently? The self-exclusion should be granted immediately, however, account’s closure needs some time to be processed. Do I understand it correctly that your account has been closed already? If there is anything else, we could do for you, please do not hesitate to contact us, otherwise I will be forced to close your complaint. Thank you very much in advance for your reply and understanding.

Best regards,

Petronela

I asked to self exclude over 1 week ago and have had no response I also had a withdrawal pending for over 60 hours which i ended up reversing shocking practice I have deposited over 150 euros since I asked to self exclude

Also there is no option to self exclude you have to email support which i sent numerous emails to asking for a self exclusion which were ignored

I’m truly sorry to hear about your negative experience. Could you please confirm that your account has been closed already and there’s no funds being held by the casino? Additionally, please forward me the initial email that you have sent to the casino requesting the self-exclusion. My email address is petronela.k@casino.guru. Thank you very much in advance.

No as of this moment account is still very much open which is shocking

Joseph, could you please forward me the emails? Thank you very much.

Dear Joseph,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have tried to email you but it keeps getting returned saying your mailbox wont accept

Thank you very much Joseph for providing all the necessary information via email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Joseph,

I looked at your case and understand your situation. I already contacted the casino and am waiting for a reply. You will be notified as soon as there's news.

We would like to ask the Casino765 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello.

Your account was closed already immediately when you asked from us to close it by chat !

We didnt got email from you !

Not sure your mail box is working, same way that Peter didnt got your email as well .

Regards.

Casino 765 that is totally wrong I have sent proof to petronela of how many emails I sent to you being a problem gambler I begged you to close my account and after you failed to do it i was able to deposit over 150 euros so I stand by my complaint you seem to run a rogue casino who does not take responsible gambling seriously

We didnt got any of your email !!

You came to the chat, and asked to close your account, and your account was closed down with immediate effect.

Regards.

That is all lies i emailed around 15 times asking for account to be closed when I asked on chat for it to be closed I was told account could only be closed by emailing support I think I also have screenshots of this so please stop lying casino 765

Again, we dont have any reason to not close account or not responding to an email.

if you sent email, but we didnt got it, then we cant close the account .. since we are not aware of your wishes to close yoru account..

Regarding your account, this one has been closed immediately when you've asked to close it by chat.

We always ask for an email in order to have double confirmation, but we close the account immediately anyway.

Casino guru, i think you can close this thread as resolved .

Hi Joseph,

Could you please forward all of the emails you sent to the casino asking for a self exclusion to my email address (peter.m@casino.guru)? Thank you.

Hi Joseph, thank you for the emails. Dear Casino765 Team, when exactly and what time was the player's account closed?

We would like to ask the Casino765 to reply to this complaint. We are extending the timer by 7 days.

Thank you Casino765 Team for the reply.

Dear Joseph,

According to the emails you forwarded, it does look like you asked for an self-exclusion due to a gambling problem on the 6th of May. If this was done on the 8th of May, which would be under 48 hours, I'm afraid there is not much that can be done. I can't penalize the casino for this. I agree, it would be much easier to have a self-exclusion button that would automatically self-exclude you for a period of time. Unfortunately, such feature is not an industry standard yet.