The player's account has been closed for having multiple accounts. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Casino360 - The player's account has been closed.
Black points: 40
Amount: €75
Casino360
Safety Index:Very lowSafety Index
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Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
They blocked my account by claiming that my address was linked to another account.
They told me they would refund my deposit, but after two months I still haven't received anything and in chat they tell me to wait because they have technical problems.
Automatic translation:
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2 years ago
Hello ritanna,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino360 Casino. Please allow me to ask you a few more question before we would move forward.
Did the casino give you any explanation of the multiple accounts? Are you aware that someone else from your household was playing in the same casino? What was your balance when they closed your account?
Please forward any relevant proof or conversation between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
I honestly wrote to him that every now and then I connect to the wi fi of the shopping center below
and they didn't give me any other information except the usual copy and paste
here a summary
"We are sorry to inform you that you have failed the verification process, after having thoroughly investigated this. We have sufficient evidence that your account violates our T & Cs, so it has been permanently closed."
Your original deposit will be returned to you. Could you provide your IBAN and SWIFT (BIC) numbers so that we can manually submit your original deposit?
If you need further assistance with this matter, please send your questions to support@casino360.bet "
When I sent my iban on January 20, 2022 and since then only the usual answers like this
as you can see it was February 28th but to this day they continue to write me the usual things if I enter the chat
Automatic translation:
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2 years ago
Hello ritanna,
Thank you for providing all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello ritanna,
I will assist you with the complaint from now on. We would like to invite Casino360 to join the conversation. Casino360, can you please provide any information regarding the player's account closure?
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2 years ago
We would like to ask Casino360 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear ritanna,
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
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