Casino360 - Player has been accused of opening multiple accounts.

I'm thinking that they locked me out is because I have a twin brother that also signed up with them my brother has same birth date just different name but also proved it to them by sending a picture of both of are identifications stating that I have a twin brother sent them all me identification followed the guidelines and I constantly check in on the progress of my account they

Constantly tell me the same thing over and over

Dear Scubaboss81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your brother share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Scubaboss81,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.