The player from Cyprus is experiencing difficulties accessing their casino account. Casino didn't respond.
Casino2021Bet - Player’s struggling to access their account.
Black points: 398
Amount: €662
Casino2021Bet
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Casino2021Bet has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Dear Slayer81,
Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if your account was successfully verified before it got blocked? Have you been asked to provide any personal documents to complete the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Hello Petronela, thanks for your interest in my complaint.
No, my account wasn't verified.
Was never asked to upload any documents.
They simply blocked access to my account claiming that they were updating their platform which turned to be false as my account is still blocked more than a month since our last communication.
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2 years ago
Thank you very much, Slayer81, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Slayer81,
I looked at your complaint and will do my best to help you. I would like to invite Casino2021Bet into this conversation. Casino, can you please specify why did you block the player’s account?
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2 years ago
We would like to ask the Casino2021Bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
