HomeComplaintsCasino1 Club - Player’s winnings were confiscated because of “irregular betting patterns”.

Casino1 Club - Player’s winnings were confiscated because of “irregular betting patterns”.

Amount: €11,500

Casino1 Club
Safety Index:Very low
Submitted: 22 Nov 2019 | Case closed : 16 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Abel, a player from France, requested a withdrawal of quite a big amount, but it was declined for the reasons of betting more than 30% of the deposited amount

Public
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4 years ago
Translation

I deposited 40 euros and I played little by little until I won 600 euros. Then with these 600 euros I was playing roulette and games until I got 11,500 euros.

I made a withdrawal and I was denied money for breaching the maximum bet rule 30% of the deposit.

When you register and deposit to play anywhere you can see that rule and take advantage of it. In my opinion they are scammers although you only need to see the note of this casino. It's a shame and they should close the casino. What they do is steal

Automatic translation:
Public
Public
4 years ago

Hello, Abel.

 

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention.  The Casino Guru team considers these two conditions as unfair, which is one of reasons why Casino 1Club has a very bad reputation on our website. 

Could you provide us with the exact explanation you have received from the casino? 

 

You can upload screenshot directly into the complaint or sent it to my email address: jozef.k@casino.guru.

 

Best regards, Jozef

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4 years ago

Dear Abel,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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