The player from Denmark struggles to complete the KYC process and to have his VISA card approved. Player’s complaint is now resolved.
Casino1 Club - Player’s having difficulties verifying his VISA card.
Amount: €250
Casino1 Club
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Casino1 Club has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
The casino will not approve My Visa card which is approved at several casinos and bookmakers license and passports are approved, they do not write what is wrong with my Visa card and what I need to improve.
Automatic translation:
Public
Public
5 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, allow me to ask you a few questions, so that I can understand your case completely. Firstly, did you complete the KYC process with this casino in the past, when using a different card? Secondly, is there any requested withdrawal pending? Thank you very much in advance for your reply.
Best regards,
Petronela
