HomeComplaintsCasino1 Club - Player is experiencing an undefined problem.

Casino1 Club - Player is experiencing an undefined problem.

Amount: €30,000

Casino1 Club
Safety Index:Very low
Submitted: 20 Jun 2021 | Case closed : 06 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

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3 years ago

Dear Crs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Edited by a Casino Guru admin
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3 years ago

Dear Crs,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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