Casino-X - Player’s deposit is blocked due to verification.

I am a player from Russia. On January 14, I made a deposit of 20942. I WAITED A WEEK FOR THE DEPOSIT!

But after the money was finally credited, I decided to play the slots, only to be told that I am prohibited from doing so until I complete full verification! I didn’t even have a chance to play anything.

I deposited money and waited a week not to go through some giant verification. I told them I refuse to do it and asked them to return my deposit, to which they refused and said I must complete the verification first.

I find this completely absurd and ask for your help in getting my deposit back. I refuse to go through the verification to withdraw my deposit, and I refuse to play with them as well.

Hello iveykourtney21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino-X. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I said that I did not send any documents and do not intend to. It is complete nonsense that they asked me for a full verification and I could not and cannot even put anything. I REFUSE TO GO THROUGH VERIFICATION AND WANT TO GET MY DEPOSIT BACK

Hello iveykourtney21,

Unfortunately, in this case there is nothing we can do.

The player simply has to go through the verification process in order to withdraw any amount from the casino.

Is there anything else we can assist you with?

If not, we will be closing the complaint.

Regards,

Nick

Dear iveykourtney21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.