Casino Venetian - Player’s withdrawal has been delayed.

Dear Steprest,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any confirmation about successful account verification?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey Petronela,

Yeah, it's my first withdrawal but all verification docs were sent 4 weeks ago and a further three times since then, just to make sure. The biggest problem is that there is no communication from the casino. I'm stuck in limbo and have no way of knowing what's going on. I have no faith at all in this casino now and based on the rating for Casino Venetian on here, it looks like I'm not alone. I've emailed all of the contacts I have again today, asking them to close my account and pay my withdrawable balance into my account, as per their terms and conditions. It'll be interesting to see whether they bother to do either....

Thank you very much, Steprest, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Steprest.

We are sorry to hear about your negative experience the Venetian Casino. We will do our best to resolve your case.

We would like to ask the Venetian Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Steprest.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad. 

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Your last option is to file an official complaint at the ADR and licensing authority of the casino . I will gladly help you with it. Please, let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru