Casino Venetian - Player’s having difficulties withdrawing her winnings.

I have made deposits and tried to make a withdrawal that did not go through for several days.  Whilst waiting I cancelled and played through this.  I was then given cash back and won and requested a withdrawal of €2000.

This was requested on 5th February, it is now 28th Feb.  I have tried to email the site numerous times but the email account does not accept incoming emails.  I have tried to speak to online chat but am told they will raise it with support but no further action.  
 

I am now stuck as I cannot provide documents or speak with support as they dont accept emails.  They have not contacted me themselves despite me requesting this Via Chat numerous times And explaining my issues.

I have tried to make a complaint with Antillephone NV (who the site show as their license at their footer) and they replied saying they do not licence the casino,

I believe this is a fraudulent and non licensed casino

Dear Rachael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

technically it was my 2nd.  The first I cancelled.  I have not submitted any documents as i Can’t.  The emails I send will not go through.  Their email does not work.  I have brought this up with chat who say they will raise a ticket and someone will get back to me.  There are no other ways to submit ID so I am unable to do this.  Despite Informing chat of both the delay in Withdrawal and my problems with the email and asking for an alternative I am drawing a blank.  I have also sent messages via their website to tell them the same thing. 

Thankyou

Thank you very much Rachael for providing all the necessary information. I will transfer now your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rachel.  

We will now try to get in touch with the casino. Since they have a bad reputation on our website it may be difficult, but we will do our best.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.