Casino Venetian - Player’s account has been blocked.

i have just deposited 1000 pounds into casino venetian.  ii stsrted playing then they locked my account.  ii have sent emails and mesages but they are being ignored. live chat is s joke.  iiveiive been at position 1 for over 2 hours to ask them why they have locked my accoumt.   aagsun im being ignored.   i contacted instscoind who you hsve to make depisits with through casino venetian and they said as it us a bitcoin wallet thr funds already left and thete is nothing they can do. i am furious casino venetisn would do this.  aalli did was start playing their slots.  wwhy would they do that then just ignore all communicatuon.  

Dear George,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you forward the receipt from your deposit? My email address is petronela.k@casino.guru. Additionally, could you please advise how much was your balance at the time when your account got suspended? I believe, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear George,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.