Casino SuperWins - Player’s withdrawal has been delayed.

Ive been waitinv 2 weeks for a £160 winnings, surely it doesnt take this long, ive provided all documents when asked to prove my id, i dont think ill get my winnings, hopefully someone will read this and contact me, ill keep you updated 

Dear Scott,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by the end of next week, please, let us know and we will try to help you. I will set the timer for 7 days. Thank you for your understanding. Please keep us updated. 

Best regards,

Petronela

Dear Scott,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.