HomeComplaintsCasino Super Slots - Player’s account has been blocked.

Casino Super Slots - Player’s account has been blocked.

Amount: $800

Casino Super Slots
Safety Index:Below average
Submitted: 16 Oct 2020 | Case closed : 01 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United States had the account blocked after an unsuccessful attempt to withdraw her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

They blocked me after I tried to casg out $800 I had over nine hundred on there. The live agent said if you used a debit or credit card you have to wait seven days to raise payment and I printed out our conversation . Now it's got some cloud app between us protection it I can't log on with any device

Public
Public
4 years ago

Dear Gina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past? Could you please advise if it were your first withdrawal attempt in this casino?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

Public
Public
4 years ago

Dear Gina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news