The player from United States had the account blocked after an unsuccessful attempt to withdraw her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
They blocked me after I tried to casg out $800 I had over nine hundred on there. The live agent said if you used a debit or credit card you have to wait seven days to raise payment and I printed out our conversation . Now it's got some cloud app between us protection it I can't log on with any device
Dear Gina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past? Could you please advise if it were your first withdrawal attempt in this casino?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela