The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had faced issues with the casino, stating they couldn't withdraw their winnings because the casino claimed they hadn't received the deposit yet. The player had been frustrated with the wait time for withdrawals, but later confirmed that the issue had been resolved.
Casino Sky - Player’s winnings haven’t been received yet.
Amount: €950
Casino Sky
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Casino Sky has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Hello good day my complaint is they wont approve my withdrawal
Because the casino say, they have not received my deposit 5 days ago i have send them proof that is from my bank its clear they are stalling payment thank you forgive me for my english
Martin
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8 months ago
Dear 19neveer,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Thank you Kristina for the fast reply appreciate it, i agree whit you but only this casino is saying i cant withdrawal because they dont have the deposit yet so i cant withdrawal.
now i deposit 50 and started playing with 50 euro then wen the customer wins the casino says wel we dont have the deposit you cant withdrawal dont you think we are going in a wrong direction i send them proof its from my bank whats next send the deposit back if the player wins and keep it if he is losing.
regards
Martin
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8 months ago
Verification is oke i deposit and play why should a player wait 2 weeks casino guru? most players get frustrated play there funds then you say complaint is unjustified.
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8 months ago
Dear 19neveer,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
