The player from Chile is highly dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
Casino Sinners - Player’s complaining about overall casino experience.
Amount: ??
Casino Sinners
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Good afternoon, sinners casino is really a bad casino, I do not recommend it for anyone. First the document verification is a procedure that is done with the sole purpose of delaying the payment, they ask to take photos of real documents, they do not accept digital documents, then they allow you to make maximum plays in the casino of 30 dollars, and then you win, like It was in my case, they let you play a maximum of 1 dollar per bet, that is, the casino does not want the players to win, they only lose. They paid me my winnings, but after that I was reduced to playing the minimum bet, it is clearly a casino without funds and unreliable I do not recommend it to anyone, the page does not work sometimes. I don't know how they license such dire places.
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3 years ago
Dear Birman,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Did you receive your winnings?
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Good afternoon if after sending my underlined documents, since not even they could see my address, the money was transferred. The problem is that after winning almost 2000 dollars, they automatically left me as the maximum bet in all games the sum of 1 dollar! This means that the casino punishes the winners, probably for not being used to paying the prizes, I asked for the explanation about it and they tell me that it was an internal decision of the casino, therefore I strictly suggest that no one gamble in that place. Also the maximum bet when entering is 30
dollars, Another way to trick customers into not recovering lost money.
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3 years ago
Thank you very much, Birman, for your reply. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?
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3 years ago
Thank you, Birman, for your reply. Could you please confirm that you have received your win of $2,000 and advise if you were given any explanation or update from your account manager yet?
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3 years ago
Translation
I received my win, and it was for $ 1800 dollars, no problem. The thing is, after paying me, the casino didn't let me play anymore. That is, only maximum bets of 1 dollar, those conversations I send them to the mail and here in the messages.
on answer absolutely nothing, only that they are decisions of the casino, lower the bet to the minimum. In other words, the casino realized that I won and in a few words they let me continue playing to the minimum. So it is possible to understand that the casino does not like clients to win and then they are indirectly blocked, lowering their bets to the minimum, that is, 1 dollar.
Edited
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3 years ago
Thank you very much, Birman, for your reply. Please understand that we can’t punish the casino for applying a limit on your maximum bet. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities. Since your winnings have been paid out in full, I’m afraid, there’s not much we can do for you in this matter.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I wish I were of more help. Thank you.
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3 years ago
Translation
Would it be ungrateful on your part to consider that to win, the player should be indirectly blocked allowing him to play for $ 1? Do you know what it is to play for a dollar? nothing !!!! I have not carried out any irregular and less questionable activity, so I demand that you, as a casino website, give a negative rating to this casino, or will be complicit in your own actions, by advertising it on your website.
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3 years ago
Firstly, I do apologize if it sounded as if I’ve accused you of irregular or questionable activities. I simply assume that it would be a reason behind applying a bet limit on your account.
Pease understand, we receive from time to time complaints from player whose accounts have been blocked without further explanation but as long as all the winnings have been paid and casino doesn’t hold any funds, there’s nothing we can do and such cases end up being rejected. Your complaint is very similar to those.
Please bear in mind that we are a complex independent database of online casinos. We try to protect all the players from the bad casinos and recommend those good ones, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited. Unfortunately, we can’t penalize the casino or lower down its rating for applying a maximum bet rule to one player’s account. Thank you for your understanding. Please let me know if there’s anything I could help you with, otherwise, I will be forced to reject your complaint.
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3 years ago
Dear Birman,
We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
