Casino Rocket - Player’s struggling to complete account verification.

Had a good win of $350,then I tried withdrawal and the problems started. The thing I find most unprofessional is the fact you can deposit funds in the blink of an eye but when you want withdrawal it's this reason that reason all these meaningless reasons.

The account ID verification documents for example apparently stopped my withdrawal. I don't understand how? When I've used the front bank card and been verified then the back of the same card declined verification. If that isn't a dodgy practise I don't know what is???

Yeh don't use casino Rocket or any of these similar sites if you get a chance. They suck people in by claiming to be professionals and adhering to high standards yet make the weakest excuses to not pay you your so called "winnings".

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has been delayed due to incomplete verification?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures.

Could you please advise which documents you provided and when exactly? Have you provided all the required documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.