Casino Planet - UK player's account closed, funds locked.

Closed my account due to a technical error and then stopped trading in the UK

i had £340 in my account and I can’t even log in,

have emailed numerous times with no response

scum

Dear lindop08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you completed the KYC verification successfully in the past? When was the last time when you were able to access your account last time?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear lindop08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.