Casino Planet - Player’s winnings have been reduced.

I won and withdrew 276 pounds but they only paid me 195

Dear Margaret,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

ididnt have a bonus it was all my money drposited by visa card

ivecontacted them numeroud times with no response

They have blocked my account so i cant check any pending withdrawals

They have emailed me saying both withdrawals were processed yesterday but will arrjve different times but i dont believe them

Still no response they havent read my emails

Still no response from casino planet but im not leaving them. alone they have had a lot of bad reviews

Thank you very much, Margaret, for your replies. Have you saved, by any chance, any screenshots of your pending withdrawals? If yes, please forward them to petronela.k@casino.guru. Please advise which payment method you have opted for.

I didnt screen shot them it was visa card

Thank you very much, Margaret, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok thank you for your time

Hello Margaret!

From now on, I will take care of your complaint. I would like to invite Casino Planet into this complaint in order to help us resolve the issue.

Ok

Dear Margaret,

We have looked into your account and can confirm both your withdrawals were paid out on the 10/07/2021 to the same payment method.

Regards,

Casino Planet Team

Hello Margaret!

As it seems that the your withdrawals are on the way to your account, please let us know when you'll receive them.

Hello Margaret!

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.