Casino Napoli - Player’s withdrawal request was cancelled.

Amount: €4,300

Casino Napoli

Safety Index:Very low Submitted: 05 Oct 2019 | Case closed : 29 Oct 2019

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player won about €4300. When she made a withdrawal request, it was cancelled, and her deposit returned. She didn’t manage to get a reply from the casino and her account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

Public

Karen

Unregistered user

United Kingdom

Public

5 years ago

Deposited 30 euro won 4300

provided all financially docs requested

withdrawal request denied initial 30 euro returned without explanation

account blocked

i have deposited over 8000 euro at this site

they will not speak to me

what can I do

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Peter

Casino Data Team Lead & Complaint Specialist

Public

5 years ago

Dear Karen,

I'm sorry to hear you are having difficulties with your account and withdrawal. Did the casino at least mention what the reason for blocking your account was? How did you contact the casino? Have you tried all options?

Best regards,

Peter

Public

Peter

Casino Data Team Lead & Complaint Specialist

Public

5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our emails, messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.