The player won about €4300. When she made a withdrawal request, it was cancelled, and her deposit returned. She didn’t manage to get a reply from the casino and her account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Casino Napoli - Player’s withdrawal request was cancelled.
Amount: €4,300
Casino Napoli
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Casino Napoli has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Deposited 30 euro won 4300
provided all financially docs requested
withdrawal request denied initial 30 euro returned without explanation
account blocked
i have deposited over 8000 euro at this site
they will not speak to me
what can I do
