Casino Moons - Player is dissatisfied with the overall experience.

Machines pay very little and when you speak to support they ignore your questions and close the chat. I was also told that support can’t close my account but then support did close my account. What gives this casino the right to lie to customers. Why are they allowed to do this?

Dear Silvano,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Thank you for your understanding.

Best regards,

Kristina

Dear Silvano,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.