Home Complaints Casino MGA - Player’s withdrawal has been delayed.

Amount: €500

Casino MGA - Player’s withdrawal has been delayed.

Casino MGA
0.1/10 Very bad reputation
Submitted: 01 Jun 2021 | Unresolved : 17 Jun 2021
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

41 days ago - 17 Jun 2021

The player from Finland has been waiting for a withdrawal for a month. The casino failed to respond and we were forced to close this complaint as 'unresolved'.

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I have made a withdrawal request on May 6, 2021. The amount is € 500. Reportingly takes 7-21 business days. It's 19 days now. In the last chat discussion, e.g. Covid -19. The casino says the withdrawal will be paid soon.

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Dear Laura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

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KYC documents have been approved. I have not made withdrawals from that game account before.

Regards Laura K ***

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Thank you very much Laura for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Hello Laura!


From now on, I will be taking care of your complaint. I would like to invite representatives of Casino MGA into this complaint to help us resolve the issue with withdrawal.

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It works for me.

Laura K ***

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file

Here is a screenshot of the chat with casinomga.

T. Laura

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We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

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Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.