The player from Finland has been waiting for a withdrawal for a month. The casino failed to respond and we were forced to close this complaint as 'unresolved'.
Casino MGA - Player’s withdrawal has been delayed.
Black points: 112
Amount: €500
Casino MGA
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
Casino MGA has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
I have made a withdrawal request on May 6, 2021. The amount is € 500. Reportingly takes 7-21 business days. It's 19 days now. In the last chat discussion, e.g. Covid -19. The casino says the withdrawal will be paid soon.
Automatic translation:
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3 years ago
Dear Laura,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
KYC documents have been approved. I have not made withdrawals from that game account before.
Regards Laura K ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Thank you very much Laura for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Laura!
From now on, I will be taking care of your complaint. I would like to invite representatives of Casino MGA into this complaint to help us resolve the issue with withdrawal.
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3 years ago
Translation
It works for me.
Laura K ***
Edited by a Casino Guru admin
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3 years ago
Translation
Here is a screenshot of the chat with casinomga.
T. Laura
Automatic translation:
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3 years ago
We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
