The player from Austria had his bonus winnings forfeit due to a rule about lifetime deposit. After a closer examination, we rejected this complaint as unjustified.
Casino MGA - Player’s winnings from bonus play have been reduced to x10 of his last deposit.
Amount: €600
Casino MGA
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
Casino MGA has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Ho vinto 850 € rispettando i termini di gioco puntando x 50 volte l'importo di bonus erogato per il primo deposito.
Dopo 2 settimane circa, dopo varie email inviate per capire quando verrà effettuato il bonifico, questa è stata la loro risposta (Hello Gaetano,
I trust that my email finds you well.
I am writing regarding your withdrawal on CasinoMga
Unfortunately, your activity is in direct violation with point 8.3.1 of our Terms and Conditions, that you agreed with upon creating the account.
8.3.1 If a player's accumulated life time deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)
Taking all this into consideration, we had to cancel your withdrawal and reset your balance with the excess amount forfeit.
Your balance is now 250, which is the amount you can withdraw. So I kindly ask you to repeat the withdrawal process with this amount so we can proceed with it.
Thank you very much for understanding.
Best regards,
Milica
Customer Support Manageg)
Pertanto vi invito a tenere distanza da questo sito di gioco, in quanto non è affatto affidabile.
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4 years ago
Dear Gaetano,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found:
"If a player's accumulated life time deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)"
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Please, could you confirm, that you have accumulated these winnings from a bonus play? Looking forward to hearing from you. Thank you.
Best regards,
Petronela
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4 years ago
Translation
I made the first deposit of 25 € I was given a bonos of 125 € I played x 50 times the bonus but despite everything I was out of tune 600 € Sending photos
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Automatic translation:
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4 years ago
Dear Gaetano,
Since you confirmed that you have accumulated your winnings with a bonus play, there is not much I can do for you. As I mentioned before, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Unfortunately, if there is no other information, that could support our case, I’m afraid I will be forced to reject your complaint as unjustified. Thank you for your understanding.
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4 years ago
Translation
Thanks a lot for the availability ..
With best regards
Gaetano
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
