Casino MGA - Player’s deposit has never been credited to his casino account.

I have used thus site on a few occasions. My credit does not instantly show and I have found myself depositing twice. When I did not want to.

On my most recent deposit it never showed at all on my credit and foolishly I thought I was playing with pennies left over from my previous deposits... sadly I was playing on a game that did not show my credit and I thought I was playing pennies... I was in fact playing pounds...

I know this appears to be my own fault but when a site does not show clarity when a deposit is made and it does not show on your account a fool like me can be easily fooled... a site to be avoided.

Dear Stephen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Stephen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.