Casino.me - Player’s bonus winnings have been confiscated.

Confiscated about $ 900, which won the 20% off bonus purchase sale at Casino Me on October 1st.

Excerpt from the email below

Therefore, based on our Terms of Service 10.5 and 10.6, withdrawal applications after 00:00 on October 1, 2021 when the campaign starts will be canceled, and related winnings will be forfeited. increase. We deeply apologize for any inconvenience caused.

The following terms

10.6. If there are bugs or mistakes in the game that cause improper behavior or payment, Casino Me has the right to remove the game and change the player's balance and account content to correct the mistake. will do.

The terms of 10.6. Are not listed on the campaign details page either.

These are the terms that I added later.

Without any technical errors in the game

I was playing the campaign and there were no errors.

It is an unjust confiscation because the casino side speculated and profited the player more than expected.

I will complain about the confiscation of the winnings due to the casino's one-sided circumstances even though it is not a violation play here.

Request for a refund of $ 933 in winnings.

$ 400 returned to your account.

In total, we will apply for a lubricious withdrawal of approximately $ 1,300.

Dear 石井 優,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your game history in Excel format, along with any relevant communication, to petronela.k@casino.guru?

I have checked the general bonus terms and conditions, and this is what I found, https://www.casino.me/en-FI/terms-and-conditions/general:

"10.5. If a bonus campaign has in any way been misconfigured, Casino.me has the right to alter player's balances and account details to correct the mistake.

10.6. If a game contains a bug or misconfiguration that causes incorrect behaviour or pay out, Casino.me has the right to remove the game and alter player's balances and account details to correct the mistake."

Are these the exact rules that have been used to void your entire promotional winnings?

Which games you have been playing (live games, slots, or multiplayer)? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronella

Thank you for your reply

Right now I'm contacting you to send me your game history from Casino.me, your game provider, and both.

The game history on the Casino.me site became unviewable on the way.

I will write about how this happened.

Below is the text of the October 1st campaign email.

"Me Store" Only now! 20% off 3 games!

Notice of great bargain information from Casino Me to Mr. 〇〇!

20% off the regular price for 3 games carefully selected at the "Me Store" where you can purchase the "Sudden Bonus Stage"! !! You can buy it with real money and get it with real money, so while you buy it at a good price, you can get a lot of winning money and the balance will be positive ♪ There is a possibility! From 00:00 on October 1st to 23:59 on October 1st, 20% off 3 games: Note of Death (Maria), Loco the monkey, and Tigers Glory! What is "Sudden Bonus Stage"? The "Sudden Bonus Stage" is a function that allows you to skip the normal round and enter the bonus round directly. You can enjoy special effects and functions that are not available in regular rounds, and you can expect a big win even in a short time by starting the play from the bonus round where the winning percentage will increase dramatically! A selection of carefully selected games such as popular slots and exclusive slots! When you receive the notification, please open the Me Store and check it! looking forward to! !!

The terms were not stated above.

I played for about 6 hours at quickspin's Tigers Glory with unrestricted real money.

The campaign ended without any announcement at an earlier time than planned (around 19:30).

I applied for withdrawal of the sum of the deposited amount and the winning amount.

Below is the text of the email sent on October 2nd the next day.

is.

Apology and contact regarding Me Store Sale Thank you for using Casino Me. Thank you for participating in the "Me Store Sale" held at this casino from 00:00 on October 1st. We apologize for the inconvenience, but a technical problem occurred in our system when this campaign was held. Therefore, based on our Terms of Service 10.5 and 10.6, withdrawal applications after 00:00 on October 1, 2021 when the campaign starts will be canceled, and related winnings will be forfeited. increase. We deeply apologize for any inconvenience caused. For payments made after 00:00 on October 1, 2021, we will return it to your account, so please check. Please refer to the following for terms of use 10.5 and 10.6. 10.5. If the bonus campaign is incorrect, Casino Me reserves the right to change the player's balance and account content to correct the error. 10.6. If there are bugs or mistakes in the game that cause improper behavior or payment, Casino Me has the right to remove the game and change the player's balance and account content to correct the mistake. will do. In the future, all of our casinos will work diligently to prevent recurrence so that such problems do not occur. We appreciate your understanding. We sincerely apologize for any inconvenience this may have caused.

Casinomi forced a rollback and only the $ 400 deposited was returned to my account.

I don't even know the amount I applied for withdrawal.

About Terms 10.5

On September 30th, we will announce a campaign with 50% off bonus stage through affiliates.

Then change to 20% off.

Casino.me predicts that it has held this campaign in a series of meetings.

It is unacceptable to say that Casino.me is wrong.

If this passes, players will not be able to play safely at all online casinos.

About Terms 10.6

No error was seen in the play of Tigers Glory by quickspin.

I've never actually played improper payments or bugs and saw them.

You can see this by checking with your game provider.

Additional comments from the player:

Submit a complaint to Casino.me on October 2nd

It was released today

Is it possible to cancel this?

I want you to delete the publication.

*****

Thank you very much, 石井 優, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear 石井 優,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.