Casino Las Vegas - Player’s criticizing false advertisement of bonus.

I signed up with casino las vegas and asked on chat if my account was eligable for the welcome bonus. I was told it was. I then deposited and it did not add. I was told the casino would get back to me on email when it was added. The casino emailed two days later to say the bonus was ready to use. I logged in and the bonus was showing as active and ready to use. However it was not showing on my balance. I then dealt with possibly the most difficult chat agent ever who stated first, the bonus should work, then i bonus restricted, then the bonus wasn't working due to a technical glitch. It has now been 5 days and the casinos responses are dreadful, the bonus still hasn't been activated correctly and the whole situation is absurd.

I would appreciate some help on this.

Dear Danielle,

Thank you very much for submitting your complaint and for forwarding relevant screenshots. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? From the forwarded screenshot I understood that your account being bonus blocked is a tech department issue. Have you been advised when this could be fixed?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hi,

This is the first deposit i made at the casino.

You can see from screenshots I checked I was eligable beforehand. They said I was. You can see from the screnshots they said the bonus was added. You can see from the screenshots the bonus isnt actively correctly and at present they have stopped responding to my emails.

Thank you very much, Danielle, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Danielle,

I looked at your complaint and will do my best to help you. I would like to invite Casino Las Vegas into this conversation. Casino, can you please specify what is the problem with the player’s bonus?

Thank you.

We would like to ask the Casino Las Vegas to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi,

as we were informed the issue was taking care of and resolved.

I can confirm after 10 days the bonus was added. However as luck would have it I didnt even use it as got lucky on cash. I am now verified and have been waiting over 72 hours for my SKRILL withdrawal....

Thank you casino guru for handling my complaint.

Dear Danielle,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru