Casino Lab - Player’s struggling to withdraw winnings.

Can't change my withdrawal option from the site. Only available option is visa, which when selected was denied and balance was restored. I want to upload a e wallet account yet have no option to do so. Also, monetary value was $400 NZD not euro, but there was no option to select that in the complaint.

Dear LeatherHandPiece,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made a withdrawal before? Which withdrawal option would be suitable for you?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your prompt and informative reply. I have received an email regarding alternative withdrawal options, and am now currently navigating the rather confusing process of additional documentation. I select the option to add documents and it says that I do not need to add any at this time, however it also says that I need to do this in order to receive current funds. I shall pursue this further and see how I go. Thank you again.

Dear LeatherHandPiece,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player stopped responding to this thread. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.