Casino Lab - Player’s struggling to withdraw their winnings.

I have had nothing but issues with casino lab, I have x2 pending withdrawals since 16/12/20. At the time no documents were requested or required on my account. 19/12 I send my first email requesting an update as neither withdrawals are processed (72 hours noted on website) I received a generic email saying it would be escalated to the relevant department. I have tried numberous times with the live chat which is just a bot suggesting to email the support line. Phone number is not reachable. By luck on the 19th I checked the document upload to find it now needed documents for verification. I did this which took 3 days! It is now the 22nd and no reply to a further email. I don’t know if this site is fraudulent but this is the worst experience I have had by far with any online casino

Dear MikeyPotto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please allow the casino a few days to receive your documents and check them thoroughly. We kindly ask you for some patience until this process is completed.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

It’s resolved now

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, MikeyPotto, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wishing you a wonderful holiday season.

Best regards,

Petronela

Casino.Guru