The player from Austria had her account blocked without further explanation. As the player has closed her account, we ended up rejecting this case.
Casino Lab - Player’s account has been blocked.
Amount: €10
Casino Lab
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Casino Lab has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I registered in this casino today15.03 2021, I paid 10euro, a total of 20 euros bonus, 1, free games are in bonus but not received, 2, with my money no game 3, casino have blocked my account in the same Day do not let me lodge
Automatic translation:
Public
Public
3 years ago
Dear Viola,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds or your account was blocked right after depositing? Have you been prompted to submit personal documents for the account verification?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Dear Viola,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
3 years ago
Translation
Additional comments from the player:
"The problem is solved, I blocked my account myself after the complaint. So this casino is bad for me. Free games did not get the first deposit, bonus is only for live play, logging in does not just eat saying falsc"
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