Casino Kingdom - Player requests a refund of a lost deposit.

hello, I have a question, I deposited 1000 euros in Kingdom casino and it didn't give anything, I tried to talk to an operator, they just transferred me from one to another, because I asked for a refund of my deposit, this site didn't give anything and I'm at a loss, what can I do? do I get back at least part of the amount?

Dear Selvera, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Selvera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.