HomeComplaintsCasino Kingdom - Player requests a refund of a lost deposit.

Casino Kingdom - Player requests a refund of a lost deposit.

Amount: €1,000

Casino Kingdom
Safety Index:High
Submitted: 29 Oct 2024 | Case closed : 12 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Germany had deposited 1000 euros at Kingdom Casino but did not receive any returns. After attempting to obtain a refund, he experienced difficulties communicating with support, as operators kept transferring him. The Complaints Team had recommended contacting the payment provider for further investigation, but after not receiving a response from the player, the complaint was rejected.

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3 weeks ago

hello, I have a question, I deposited 1000 euros in Kingdom casino and it didn't give anything, I tried to talk to an operator, they just transferred me from one to another, because I asked for a refund of my deposit, this site didn't give anything and I'm at a loss, what can I do? do I get back at least part of the amount?

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3 weeks ago

Dear Selvera, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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2 weeks ago

Dear Selvera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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