The player from Germany had requested a withdrawal and had submitted the required documents, but the process had not yet been completed. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. The player had agreed to wait and later confirmed that the casino had paid the entire amount. The issue had been successfully resolved and the complaint had been closed.
Casino Kakadu - Player’s withdrawal has been delayed.
Amount: €800
Casino Kakadu
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
HELLO, I REQUESTED A WITHDRAWAL ON 12/01/2023 AND SUBMITTED DOCUMENTS, BUT MY WITHDRAWAL HAS NOT BEEN PROCESSED YET
Automatic translation:
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4 months ago
Dear Medharb1981,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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4 months ago
Translation
Ok, I'll wait until 2 weeks and I'll get back to you later or the problem is solved or not
Automatic translation:
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4 months ago
Thank you very much, Medharb1981, for your understanding. I'll check back with you in 11 days.
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4 months ago
Translation
Hello, Kakadu Casino has paid the entire amount, so the matter is already settled, thank you for your help
Automatic translation:
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Medharb1981, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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