The player from Italy is having difficulties passing the verification. His documents are being rejected. The player didn't cooperate and failed to respond our questions, therefore we were forced to reject this complaint.
The player from Italy is having difficulties passing the verification. His documents are being rejected. The player didn't cooperate and failed to respond our questions, therefore we were forced to reject this complaint.
The player from Italy is having difficulties passing the verification. His documents are being rejected. The player didn't cooperate and failed to respond our questions, therefore we were forced to reject this complaint.
Dear Salernofabio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents you have already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Salernofabio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents you have already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Thank you for your reply, Salernofabio. I apologize, but I am not sure I understand your message. Could you please clarify what is wrong with your residence? Where do you live and why did you mention the Netherlands?
Could you please forward me the communication between you and the casino?
Thank you for your reply, Salernofabio. I apologize, but I am not sure I understand your message. Could you please clarify what is wrong with your residence? Where do you live and why did you mention the Netherlands?
Could you please forward me the communication between you and the casino?
When I opened my gaming account I was in Holland, now I'm in Italy .. or I sent the Dutch documentation but it's still pending for two months I don't know if I have to send the Italian address or something else ... I didn't know if they go good or not
Io quando o aperto il conto gioco stavo in Olanda adesso sono in Italia.. o mandato la documentazione olandese ma è ancora in attesa da due mesi non so se devo mandare l’indirizzo italiano o altro... non mi anno fatto sapere se vanno bene o meno
I was only domiciled in the Netherlands or I send the photo of the card of the municipality of the Netherlands the Dutch bank account but now I am in Italy
I was only domiciled in the Netherlands or I send the photo of the card of the municipality of the Netherlands the Dutch bank account but now I am in Italy
I have a few questions so that I can understand the situation better:
Thank you in advance.
I have a few questions so that I can understand the situation better:
Thank you in advance.
When I opened my account I was resident in the Netherlands but on the identity card there is in Italy ... now I am in Italy that the Italian residence is alive in Italy
Io quando o aperto il conto avevo la residenza in Olanda però sulla carta di identità c’è lo in Italia... adesso sono in Italia ciò la residenza italiana è vivo in Italia
I’m very sorry but you haven’t answered my previous questions clearly. Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. I would recommend that you reply to all questions one by one and mark them with numbers as I did. Thank you in advance.
I’m very sorry but you haven’t answered my previous questions clearly. Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. I would recommend that you reply to all questions one by one and mark them with numbers as I did. Thank you in advance.
Dear Salernofabio,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Salernofabio,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
I am trying to help you, but in order to do so, I need you to cooperate with me.
I am trying to help you, but in order to do so, I need you to cooperate with me.
Please note you still have not answered all of my previous questions clearly.
Please note you still have not answered all of my previous questions clearly.
Salernofabio, despite my numerous attempts you failed to cooperate and answer all the required information and in almost 3 weeks we have not moved anywhere. Unfortunately, we are not able to proceed with this complaint under these circumstances and I am forced to close it. Thank you for your understanding.
Salernofabio, despite my numerous attempts you failed to cooperate and answer all the required information and in almost 3 weeks we have not moved anywhere. Unfortunately, we are not able to proceed with this complaint under these circumstances and I am forced to close it. Thank you for your understanding.
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