The player from Finland has tried to activate Deposit bonus including Free Spins without being successful. Player’s complaint has been resolved successfully.
Casino Kakadu - Player’s criticizing false advertisement of bonus.
Amount: €40
Casino Kakadu
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Casino Kakadu has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
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3 years ago
Translation
I made my first deposit and started playing but after a while the casino closed and I have not been able to play and use the free spins included in the first deposit.
Automatic translation:
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3 years ago
Dear Asko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? Could you please clarify what you meant by "after a while the casino closed"? I have tried accessing the website and it seems to be working just fine. Is your account still accessible or not?
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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3 years ago
Translation
When I try to open the Casino: 403 FORBIDDEN
Automatic translation:
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3 years ago
Translation
When I play at the Casino in the middle of playing, the casino closes and I couldn’t get it open anymore and I always got the text mentioned above. I also tried a few other 1N interactive Ltd casinos and couldn't get there
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3 years ago
Translation
I made a first offer to this casino and got a first offer bonus.
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3 years ago
I have tried to access the website with the Finnish VPN and didn't experience any problems.
Could you please advise if you have tried clearing cache & cookies, or logging into your account using a different browser?
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3 years ago
Translation
Have cleared and tried different browsers
Automatic translation:
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3 years ago
Translation
Now playing. I don't know what was due. But thank you.
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Asko, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
