Casino Intense - The player complains about the casino's games.

After playing in some slots, I realized that in some, when they gave me a prize, they were not counted, I send them screenshots of the error and they answer that this game is not from their casino, I send them a screenshot with the web address and they answer that it is not from their page that cheated them, I tell them that when they open a slot the website belongs to the provider, but they keep saying that it is not their problem, when opening all the slots from that casino I direct you to the provider's website, they are scammers, it is proven, It's not about the money, it's about making it known because you don't count the winnings and they don't appear in your balance, it's happened to me with several slots, I tried another one and if it wasn't, it worked fine.

I get into the slot and the history appears, I look at the general history and it appears that I have not played, all very strange

Hello Agustin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Intense. Please allow me to ask you a few more question before we would move forward.

What game were you playing exactly? Was the money deducted from you balance when you were placing bets? Are you able to access your betting history within the casino? Could you please also forward us those screenshots to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I was playing the game Monkey Journey, it gave me bonuses, I played, I won 19.52 and I didn't add them to my balance, but if I kept discounting the plays, that is, it gave out prizes but didn't count them, so in two or three more slots, I'll send you the captures to the indicated mail.

The response of the house is that those captures are not from their page and they accused me of cheating, when they are stealing from me in my face

Thank you Agustin for the information and the screenshots. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Agustin,

I looked at your complaint and will do my best to help you. I would like to invite Casino Intense into this conversation. Casino, can you please explain to us the described problem?

Hello,

We are very sorry to hear that you experienced this inconvenience.

We checked the conversation you had with the support team. You sent them screenshots of your results on "Monkey Journey" on which we can clearly see that you played it on the game provider's website and not on our casino. Also, to clarify this, we check your game history, and it appears that you never played "Monkey Journey" on our casino.

We're not saying you're lying or cheating, we think that it was a misunderstanding. And because this situation was inconvenient for you, and even there was a misunderstanding and confusion on your part, our support offered you 20€ on April 15th to compensate for it.

Thank you for your understanding.

Best,

You keep lying like you always insulted me, you told me I was a cheater and I have screenshots that if I played from your casino and still you keep denying it, it is clear that you are scammers, I will put it in the hands of justice I will hang the conversations where you also say that I only play slots bets of 0.005 and 0.10, when I have given you proof of the history of higher bets, you are liars and a scammer casino, in sight this and it is not for the money it is because you are thieves with all the letters and I have shown it to you and I will post it all here, history and screenshots.

You say that I have not played Monkey Journey from your page but from the supplier's page, as in all slots it is played, that you also have no idea but there is an example of scammers

I will send the conversations where you tell me that I cheat but continue to deny it, another example of your hard face. By the way, I told you to refund the money to my account and you gave me a casino bonus that I had to play about 1600 euros to recover, I'm going with your policy

Dear Agustin,

from this screenshot, it's obvious that you didn't play the game "Monkey's Journey" on the Casino's website. I'd like to ask you for evidence that you've played this game in the Casino. I'll set the timer to 7 days, if you'll not provide evidence I must reject this complaint as unjustified.

Thanks for understanding.

I send you a screenshot of the game history with the intense screen, but I tell you that you play in any slot in intense and I direct you to the provider's page if you don't check it seems untrue, it's not because of the money I don't even want it, it's why do not scam more people, get into any game from intense and in that same one you will see how I direct you to the same link that appears in the capture

Here I have the proofs of the history of the game from the intense page and I tell you, I don't care about the money, it's to see who people deal with, I also send you screenshots of other intense games that direct you to another provider, check it, I send it to you to the e-mail that won't let me here

nikolas.b@casino.guru here I send it to you

Dear Agustin,

I've tried to play the game and it didn't redirect me to another website.

Nikolas is no longer part of this complaint, please, send it to my email: viliam.v@casino.guru

Ready I have sent you the history of the games where it appears that I am from the intense casino page and two screenshots of games from that page so that you can see when opening a slot it sends you to the distributor's page as usual, but you can check it by opening from that casino any slot, this was done on the mobile phone

Dear Agustin,

the screenshots that you've sent to me say you've used a different URL address: casinointense-max.com/es/.

I tried to play the game "monkey's journey" and I played at this address: casinointense.com/es/.

Unfortunately, based on this Casino explanation and my experience I can't help you at this point and I'm forced to reject your complaint.

If you are not satisfied with my conclusion you can contact Curacao gambling license. Send me an email if you need my help with contacting them.

Sorry, I wasn't able to help you but my hands are tied and the evidence doesn't work in your favor.