The player from Spain is experiencing delayes receiving a withdrawal of his winnings. The player confirmed the payment was processed and the issue was resolved.
Casino Intense - Player's withdrawal seems delayed.
Amount: €1,200
Casino Intense
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Casino Intense has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a withdrawal on May 30 and they told me that it took 7 days to process, it's been 9 days and nothing. I've tried to talk to support and they haven't even answered me. They have closed the chat directly to me... let's see if you can help me
Automatic translation:
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1 year ago
Dear Luixi23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 year ago
Translation
Okay Tomás, I'll wait until June 13 and if they don't tell me anything again about the retirement, I'll write to you again to see if you can help me.
Thank you so much
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1 year ago
Dear Luixi23,
was there any progress with the withdrawal of your winnings from the casino?
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1 year ago
Translation
Nothing new Thomas.
On the contrary... I go to the chat and they don't answer me or they close the conversation at the moment.
I have sent an email and they have not answered me.
See if you can help. Thank you so much
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1 year ago
Translation
Take good news. Withdrawal processed!!! I don't know if you had something to do with it or not... anyway, thank you very much for everything.
Greetings
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1 year ago
Dear Luixi23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
