The player from Russia had requested withdrawal a month before submitting the complaint. The issue was resolved. The player received their funds a week later.
Casino Intense - Player’s withdrawal has been delayed.
Amount: €200
Casino Intense
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Casino Intense has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear pushcin,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
If we take the entire period, I put on a withdrawal for the first time on April 9, this is almost 2 months. 2 weeks of verification and then promises. I have not only filed a complaint with you. From the beginning I have already filed two complaints against Askgamblers. Later I filed a complaint in the LCB forum. The casino representatives ignore the forums' requests for a response to the complaint. Apparently they have nothing to say.
Automatic translation:
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3 years ago
Thank you very much, pushcin, for your update. I have found the other two complaints:
https://www.askgamblers.com/casino-complaints/casino-intense-delayed-payment-of-money
I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear pushcin,
I’m very sorry to hear about your bad experience. I’ll try my best to resolve the issue.
I would like to invite Casino Intense to join this conversation and participate in the resolution of this complaint.
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3 years ago
Translation
Hello. Of course, I want the casino not to ignore it, but to give some kind of answer.
Edited
Automatic translation:
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3 years ago
Dear pushcin,
I’m glad to hear the good news! Thank you for informing us and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
