The player from Germany is experiencing difficulties verifying the account as one of the documents wasn’t accepted by the casino. We rejected the complaint because the player didn't respond to our messages and questions.
Casino Intense - Player’s struggling to complete account verification.
Amount: €50
Casino Intense
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Casino Intense has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The casino requires a ton of documents that I have all submitted. After more than a week, one document was rejected and the other documents accepted at the same time. The photo is said to be out of focus, but all documents were taken in the same minute with the same smartphone. Here it can only be an excuse to prevent payment. I have made my deposit and tested the casino, now would like to withdraw the same amount again, unfortunately I have the feeling that I am being harassed here.
Automatic translation:
Public
Public
4 years ago
Dear Tom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
