Casino Intense - Player's asking for a deposit refund.

I have been playing in the casino intense casino until I checked what are their sister sites to be shocked that I was a self excluded member of few of them.

I contacted casino intense and this is what I have written.

(Upon checking the list of your sister sites I found out that I’m self excluded of some of them with gambling issues.

Why did you let me register without blocking me and even you have been contacting the start of the registration to deposit and the agent asking me what kind of bonuses I like for them to offer me to just male me play more.

I would like to file a formal complaint for all my deposits and will do all the necessary to not let other people fall into your trap even self excluded.)

to be surprised with their reply that it is normal to send bonuses and promotions even though You mentioned the self exclusion,so it is a clear confession that they do tempt self excluded people with promotions to deposit?but then when it comes to the withdrawal of a winning will shock you with a block.

this is their reply to me:

(hello Mouna 

i have checked your account and you are registered here since 2020 , the account now was closed as per your request few days ago , it is normal to receive benefits and promotions because this is an online casino and we do offer promotions 

we are sorry that your experience with us was not good 

best regards 

casino intense 

Account).

I do request a full refund to all my deposits with them as they did a breach and they are standing by it.

Dear Mouna19851,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Also, I haven't found any casinos directly related to this one. What sister casino have you self-excluded from?

Could you please advise if you have requested a self-exclusion from Intense Casino directly? Do I understand correctly that your account has been closed?

Looking forward to hearing from you.

Best regards,

Kristina

I have been excluded from playojo ,and I closed the account with you .

During your self-exclusion, the player should be prevented from accessing any accounts or registering with any sister site that match the details provided.

I don’t understand why you are saying that if self excluded from sister site you can still play in your casino which is against the rules.

this casino is breaching every self exclusion rule we know about and they meep repeating that they don’t follow the self exclusion t&cs and deliberately sending promotions to players to tempt them to play.when we know if any player won and tried to withdraw that is when the sister sites self exclusion kick starts and not have the withdrawals.

with this mind of behaviour from an online casino legal action should be taken with a compensation and refund request .

Thank you for your reply, Mouna19851. I apologize, but I don't understand why you believe that these two casinos are sister casinos. They have completely different licenses, owners, and even platforms they operate on. Not only that, but we are currently not aware of any type of connection between Casino Intense and other casinos.

I am sorry, but if your Casino Intense account was closed right after you requested it, there is not much more we could do for you.

Please, do not hesitate to let me know if there is anything else I could help you with, or if I have overlooked something, but I am afraid I will be forced to reject this complaint. Thank you for your understanding.

hi

this is a list of your sister sites.

could you please let is know what sister sites you believe you have.

regards

Please note that you are talking to a Casino.guru employee and not a casino representative. Moreover, I would recommend that you only use verified sources or do your own research when looking for information about casinos. A license seal (a casino that has a Curacao license is very rarely a sister casino to a casino with UKGC, MGA, or Swedish license), ownership information, etc. is usually a better source of correct information than a random website. Many affiliate websites often provide outdated or completely incorrect information. I am sorry, but we don't think you are entitled to any refunds.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.