Casino Intense - Player is asking for a deposit refund.

Signed up to casino intense and filled all forms and particulars including email and phone verification. Once all good used my VISA card and put my particulars in making an initial first deposit of $70.00. Did no good, made another for same amount of $70.00 and never went very good a 2nd time... Not the issue, the issue arose when I spoke to live chat about sign up bonuses or something of the like and upon giving my user name was told the casino doesn't take players from my country (Australia)... I said well after time taken within up, being verified twice by emq and phone still not picked up then making two deposits totalling 150 dollars and then be told I cannot play! I feel I'm well with my right to ask for my money back and some compensation as negligence shown by casino for letting this happan and allowing me to make deposit and play for some time when I should not have been...

Funds refunded back to my card used which J should never had been allowed in first place I think fair!

Imagine had I won something extraordinary and one you ever only hear about some lucky person that's never themselves and told I couldn't play living in Australia! Talk about spying! Definitely a law suit for sure but 150 bucks I think I'll just ask and hope they wave funds and not know they ever existed like any other casino that deals with so many zeros that having one after the 1&5 not big enough to waste time ticking over more by the minute than my request for a refund!

Dear michaelroebuck84,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but please, correct me if I am wrong) so from our point of view, you are not entitled to a refund.

Looking forward to hearing from you.

Best regards,

Kristina

Dear michaelroebuck84,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I think I'm well within my right to a refund! I shouldn't have been allowed to deposit to begin with. Fact I not notified or informed or blocked somehow before even close to making a deposit ( red flags while details like name, address email address country etc ) still to then make a deposit and told restrictions on my country! Doesn't matter had I won or lost fact I deposited when I shouldn't have entitled me a refund!

Yes it was lost my deposits however I think we are forgetting my point that being

the casino should not have allowed me to do so!

I completely understand your point of view. However, as I have already said, casinos can let players from the restricted countries register and play as long as they don't use the restricted country as an excuse when such a player tries to withdraw his winnings. I am sorry, but the only thing I can do for you is to recommend that you research more information about casinos before you register. I would also suggest that you read our Fair Gambling Codex where we explain our position about accepting players from restricted countries in more detail.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.