The player from Italy is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Casino Intense - Player complains that they didn’t win anything.
Amount: €100
Casino Intense
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Casino Intense has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I unsubscribed from the online casinos belonging to AMMS, ITALIANI, for reasons of underestimation and lack of clarity on many of my absurd losses without receiving in exchange for 6 months a minimum of winnings and a minimum of bank transfer, never managed with these ad have very little withdrawal satisfaction .... I try to sign up and have more luck in this intense casino coming from CURACAO ,. to tighten my review, I can say that based on what I saw in AMMS casinos, THIS casino did not go well either ACCOUNT NOR PAYMENT NOR GAMES PERCENTAGE RETURN ... as far as I'm concerned I had to cancel .. . because they are money given to who knows to whom ,,, AND WHO KNOWS HOW AND WHY ... WASTE MONEY AND ENOUGH .... I prefer to give them BENEFIT ... THANKS.
Automatic translation:
Public
Public
2 years ago
Dear Sofiuccia12,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
