Casino Infinity - Player’s withdrawal is being delayed.

Hello, I have 12000€ in my Casino Infinity balance. I have tried to withdraw for over a week but they keep canceling my withdrawals without giving a reason. No bonuses has been used. No KYC required. Claiming to be a technical reason when I asked from the payment processor (Neteller) is there any issues. There is not. Please help me their responses arent making any sense.

Dear bulisibulbul,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Casino Infinity. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Which payment methods have you used for depositing to the casino so far?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

This was my mistake and you can close the complaint. I can make withdrawals now.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.