The player from Poland deposited PLN 600 into the casino but found their account closed without explanation. Despite multiple emails and requests for a refund, the account remains blocked, and assistance has not been provided for over a month.
I created an account there a few weeks ago. I made a deposit of PLN 600. After making the deposit, my account was closed for no reason. I have sent several e-mails regarding this matter, and each time I receive the same answers, telling me to wait because the appropriate department is dealing with it. A month has passed and nothing, no help. I sent them several requests for a refund of my deposit. I have sent all the necessary data for the transfer. Unfortunately, to this day the account is blocked and my money is gone. Please help me get my deposit back.
Dear Kakadu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina