The player from Sweden, a former VIP member, had claimed that the casino had given him numerous bonuses without assessing or querying his comfortability with the level of his gambling. She had alleged that she was constantly offered bonuses, indicating problem gambling. However, we were unable to assist her due to the significant time that had passed since the incident she described. As per our policy, we could not pursue 'cold cases' where gathering evidence and reconstructing a timeline became highly challenging.
The player from Sweden, a former VIP member, had claimed that the casino had given him numerous bonuses without assessing or querying his comfortability with the level of his gambling. She had alleged that she was constantly offered bonuses, indicating problem gambling. However, we were unable to assist her due to the significant time that had passed since the incident she described. As per our policy, we could not pursue 'cold cases' where gathering evidence and reconstructing a timeline became highly challenging.
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