The player from the United Kingdom had been attempting to close their account for nearly two years using various communication methods, but the casino had not complied. The player continued to receive daily calls and messages. We asked the player for additional information to proceed with the investigation. However, due to the player's lack of response, the complaint was rejected.
Casino Hermes - Player requests account closure after years of attempts.
Amount: ??
Casino Hermes
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Casino Hermes has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
I have been trying to close my account for almost 2 years, emailing, over phone, live chats etc. they always say they will and never do.
i have deposited almost 30k GBP and get bombarded with calls daily and messages. Just want the account to be closed so i can end this pain
Public
Public
9 months ago
Dear x2vrqx9b8h,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Hermes.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you attempted to block the incoming calls from the casino?
- Have you asked the casino to exclude you from their marketing communication?
- When was the last time you were in contact with casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
