Casino Gran Madrid Online - Player complains that they didn’t win anything.

but it's too much of a scam if you judge their rigged roulette they screw up your account even with the slots it doesn't return even 5% of RTP DURING 1 MONTH PLAYING AND THEN 40 ROULETTE SPINS AT 10,12 AND EVEN 20 NUMBERS AND DOESN'T TOUCH ANY IT IS VERY NOTICEABLE IN LIGHTNING ESPECIALLY THE MAGNETIC BALL DOES NOT HAVE A BALL CHANGE AND YOU ARE BANNED FROM THE CHAT AT THE MINIMUM one day throwing all the numbers does not touch multi after many throws I remove it just remove it and it comes out multi x50 hahahaha another day 10 throws putting the number 1 and it doesn't come out right, I remove the number 1 and it comes out double 2 times in a row and on top of that they laugh and make fun live hahahahaha and they disrespect you and also 10 billet bonuses to the gates of 500 euros of 180 of 300 etc.. etc.. none gave 100x all very shitty bonuses then when I have 60 euros left only that bonus if it gives profit if it pays me 83 xD of course, what bonus will it pay? Well, the last one pays a fucking shit and because they know that paying me 23 compared to the 1500 euros that they have stolen from me without winning is nothing and that I would end up losing them right away, those last 83 euros didn't last me even 2 minutes, ALL THIS ONE MONTH AGAINST THE CURRENT SESSIONS OF NOT REACHING EVEN 3% OF RTP ALL DEAD SPINS AND THE PLAYS I DID WHATEVER I DID IN THE ROULETTE I LOST, ALL THAT SINCE I TOLD THEM THE CHANGE OF BALL THEY GOT ANGRY THEY Scolded ME AND BANNED ME FROM THE CHAT AND THEY WERE THEY MADE FUN, WHAT A COINCIDENCE, NO?

Dear ReptilianBoy09,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear ReptilianBoy09,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.